Frequently Asked Questions
To cancel an unpaid order, go to the order page and select cancel order. If payment is processed and the order is completed, contact support@korayabeauty.com for assistance. Refunds are processed within 24-48 business hours to the original source of payment.
There are no additional charges for canceling an item or the entire order. You can cancel without incurring any separate fees.
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our customer support team on support@korayabeauty.com
Once your payment (prepaid or COD) is successfully completed, you'll receive an email and SMS confirming your order. If you don't receive these notifications for any reason, please reach out to us at support@korayabeauty.com, and our team will be happy to assist you.
COD (Cash on Delivery) is available on orders below Rs. 3500.
In case of a payment failure or if your order isn't confirmed, please double-check your payment details and ensure sufficient funds are available. If the issue continues, contact our support team at support@korayabeauty.com — we'll be happy to assist you right away.
You can reach us at support@korayabeauty.com for any order, return, or product-related queries. Our team is available Monday to Saturday, 11 AM – 6 PM (IST).
Koraya Beauty offers an easy return policy — you can request a return or exchange within 7 days of delivery. Please note: Returns are accepted only if the product is incorrect, damaged, or expired during transit
We source directly from authorized distributors and brands and conduct strict quality checks to ensure every product is 100% authentic and safe for you.
Simply email us at support@korayabeauty.com! If you’d like to change your shipping address after placing an order, we’ll update it for you — as long as the package hasn’t already been picked up by the courier
We’re so sorry about this! Please email us at support@korayabeauty.com, and we’ll make sure to ship your order as quickly as possible.